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Hardware Technician

N-able N-central MCP Server for MSPs

Introducing Our First MCP Server for N-able N-central RMM

Tech Centre is pushing the boundaries again - now with our custom-built Model Context Protocol (MCP) server for N-able N-central. This powerful integration unlocks real-time, AI-driven control of your RMM (Remote Monitoring & Management) environment.

The goal is to take the complexity out of managing infrastructure and turned it into intelligent, automated action.


Link to request joining the MSP MCP Beta Program near the bottom of this page.

Why It Matters

Traditional RMM tools are noisy, manual, and reactive. Our MCP server changes the game by acting as a context-aware interface between N-central and technicians or intelligent agents - streamlining operations, boosting response times, and enabling a truly proactive support experience.

What This Means

  • Automated Incident Response ⚡
    Critical alerts from N-central trigger contextual workflows: self-healing scripts, ticket creation, asset tagging, or direct tech dispatch - all in real time.

  • AI-Driven Remediation 🤖
    Our MCP server enables AI agents to understand alert context, device history, and business impact - and act accordingly. It’s like having a Tier 1 tech that never sleeps.

  • Holistic and Intelligent Awareness 🌐
    Inquire about anything - entire clients, computer groups across clients and gain deep and holistic view of all clients and devices.

  • Noise Reduction at Scale 📉
    Tired of false positives and alert floods? Our server filters, ranks, and consolidates events using logic and AI context - so your team only sees what matters.

Actual Use Cases:

1. Self-Healing Scripts Triggered by Alerts

Problem: Scripts only work for specific cases and are not intelligent or resilient.  Our MCP server can intelligently review issues and make decisions about next steps to take.

Use Case:
An alert for a failed Windows service comes into N-central.
The MCP server:

  • Helps your AI to understand the context and history of the machine

  • AI identifies the next steps to take

  • Workflow executed (with or without human intervention)

  • Verifies the result and closes the alert,

  • Updates the ConnectWise ticket with a resolution note.

Result:
Zero-touch resolution, freeing up Tier 1 techs and cutting ticket queues.

2. Smart Alert Suppression Based on Business Hours

Problem: Off-hour alerts often trigger unnecessary escalations or wake-up calls.

Use Case:
The MCP server checks each alert against the client’s operating hours.
If a workstation goes offline at 3 AM:

  • The alert is flagged but suppressed from escalation,

  • Ticket creation is delayed until business hours unless it’s a server or critical asset,

  • AI notes are added for context.

Result:
Reduces false urgency while still logging all issues. No more burnout from alert fatigue

3. Automated Compliance Reporting

Problem: Manually assembling monthly patch or AV compliance reports is time-consuming.

Use Case:
MCP queries N-central for patch compliance and antivirus coverage across client sites.
It compiles:

  • Devices out of compliance,

  • Devices without AV installed,

  • Patch failures by severity.

Then it generates a report and sends it to the client with branded formatting.

Result:
Hours of report-building automated. Enhances perceived value to clients.

4. Critical Alert Escalation with Multi-Channel Notifications

Problem: Important alerts can get buried in email or a noisy alert queue.

Use Case:
When a client’s primary firewall goes offline:

  • Your AI, when using the MCP server, will access the ticket that is generated

  • Notifies the on-call tech via SMS, Teams, and email,

  • Includes the last known config and recent uptime history.

Result:
Critical issues get the attention they need - fast - without relying on inbox triage.

Are you an MSP looking for an AI solution for your N-able N-central? 
Request to join our Free MCP Beta Program with button below:

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