N-able PassPortal MCP Server for MSPs
Introducing Our First Gen MCP Server for N-able PassPortal
At Tech Centre, we believe great service comes from context — not just access. That’s why we’ve built a custom Model Context Protocol (MCP) server for N-able PassPortal, giving our automation and support systems real-time access to device metadata, configurations, and knowledgebase articles - all without exposing or interacting with stored passwords.
This is documentation access done the smart way.
Link to request joining the MSP MCP Beta Program near the bottom of this page.
Why It Matters
Too many MSPs rely on tribal knowledge or digging through cluttered wikis. Our PassPortal MCP server brings structured, actionable data into your service workflows - safely and in real time.
It’s not about credentials. It’s about giving your team the right context at the right time.
What This Means
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AI-Supported Ticket Resolution ⚙️
Our systems can instantly pull device-specific SOPs or troubleshooting steps for a failed backup, slow server, or printer issue - reducing guesswork for techs and bots alike. -
Context-Aware Automation 🔍
Device configurations can be used to trigger different workflows depending on make/model, location, or device type. For example: “If it’s a Fortinet firewall at Site X, follow this playbook.” -
Faster Onboarding and Escalation 🚑
New techs and escalated support teams get instant access to all related config data and site notes - no digging, no delays. -
Accurate Audit Trails & Documentation Hygiene 📄
Scripts and systems can validate documentation completeness (e.g., "Does every server at this site have a KB article?") and report gaps for cleanup. -
Improved Agent Intelligence 🧠
When paired with AI tools, your service bots can make smarter decisions based on structured site/device knowledge, not just ticket text.
Actual Use Cases:
1. Context-Aware Ticket Triage for Faster Resolutions
Problem: Low-tier techs waste time searching for SOPs, device specs, or escalation notes.
Use Case:
When a ticket is opened for a firewall outage at "Client ABC," the MCP server:
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Identifies the affected device from ConnectWise PSA or alert metadata,
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Queries PassPortal for linked KB articles and config records,
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Pulls model-specific reboot instructions and escalation contacts from the site documentation,
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Adds a summary directly into the ticket as an internal note.
Impact:
Techs solve issues faster using pre-written documentation - without needing to hunt through the KB manually.
2. Automated Documentation Gap Reporting
Problem: Critical devices often lack written procedures or even config entries in PassPortal.
Use Case:
Our MCP allows AI to run a scheduled job comparing:
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Devices found in your RMM (N-central),
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Devices with matching configuration entries in PassPortal,
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Devices with at least one associated KB article.
It flags missing or undocumented devices and creates an internal PSA ticket for cleanup.
Impact:
Improves compliance, onboarding readiness, and avoids “black hole” devices during outages.
3. Onboarding Checklists Populated with Site Notes
Problem: New client onboarding is error-prone when site-specific knowledge is buried or tribal.
Use Case:
During onboarding, your system queries the PassPortal MCP server to:
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Pull existing site notes, Wi-Fi details, ISP info, and escalation paths,
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Auto-fill portions of an onboarding checklist or client runbook,
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Create a draft KB article for missing documentation.
Impact:
Streamlines onboarding, ensures no critical details are missed, and gets new clients into full production faster.
4. Support Calls Auto-Enriched with Site Metadata
Problem: Tier 1 staff on the phones lack site context when troubleshooting live.
Use Case:
A tech can use AI to enter a client name or config ID into the support tool, and our MCP server allows it to:
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Pulls the full site documentation header (e.g., business hours, owner name, onsite contact),
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Lists all devices at the site,
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Shows any related KB articles.
Impact:
Empowers front-line techs to be helpful immediately - without escalating or switching tools.
Are you an MSP looking for an AI solution for your N-able Cove Data Protection?
Request to join our Free MCP Beta Program with button below: